Analytics Pro
Counting open claims tells you almost nothing.
Core reporting answers how many and what stage. Analytics Pro answers the questions that change a decision: where claims stop, whether that is getting worse, and what happened to the ones you opened in March.
For firms with somebody whose job is to ask why the pipeline moved.
Why it exists
Most claims reporting is a headcount. Open claims by stage, claims opened this month, claims closed. All true, all describing the present, none of it telling you whether things are improving.
The useful questions are comparative. Are claims stalling at the same place they were last quarter, or somewhere new. Of the claims opened in March, how many settled and how many are still running. Is the work spread across the team or piling on two people.
Those need the same figure calculated the same way across two periods — which sounds trivial and is exactly where most reporting quietly goes wrong.
What it does
The questions
- Where claims stall
- Which stages hold claims longest, and whether that has moved since the equivalent period before.
- Cohort outcomes
- What became of the claims opened in each month — settled, still running, rejected — so you can see whether a change you made actually worked.
- Workload distribution
- How the book is spread across the people working it.
Figures you can rely on
- Every number against the last period
- The equivalent window, not an arbitrary one.
- Definitions beside the figures
- What each number counts, written on the report — so two people looking at the same figure are looking at the same thing.
- Deterministic periods
- Computed in UTC on half-open windows with weeks starting Monday. Two people running the same report get the same answer, which is not a given.
Getting it to people
- Saved views
- A question worth asking twice, saved as itself.
- CSV
- For the analysis you want to do somewhere else.
- Scheduled delivery
- Weekly or monthly, emailed to named recipients, without anybody remembering to run it.
What changes
You can see whether a change worked
Because cohorts are tracked forward rather than the present being recounted.
Nobody argues about what a number means
The definition is on the report, next to the figure.
The report arrives without being asked for
Which is the difference between a report that informs a meeting and one nobody ran.
What it does not do
Analytics Pro reports on your own claims data. It is not a benchmarking product — it cannot tell you how you compare to other firms, because ClaimCore does not pool customer data and will not.
It also does not forecast. Every figure describes something that has happened, and a projection presented with the same confidence as a measurement is a projection somebody will act on.
Related
See it against one of your real claims.
Thirty minutes, no slides. Bring a live file and we will run it through the system end to end.