Engineering operations
The report is the product. Everything around it is friction.
Getting instructed, finding the vehicle, filing the assessment, and being chased for something you already sent. None of that is engineering, and all of it is where the time goes.
Your operation
An instruction arrives — by email, usually, sometimes by telephone — with a registration, a location and a claim reference that will need to be quoted back on everything. You inspect. You write it up. You send it somewhere, and it is filed by somebody at the other end who may or may not tell anybody it arrived.
A week later you are chased for the report you already submitted, because it went to an inbox rather than to the claim.
Multiply that by however many firms instruct you, each with their own reference format and their own idea of where things should be sent.
Where it costs you
The instruction arrives as an email
So it is only as visible as that inbox, and the moment it is actioned is invisible to whoever sent it.
The report is filed by hand at the other end
Which is a step that can be forgotten, and usually is when somebody is busy.
You are chased for what you already sent
Because the instructing firm's system has no record that anything arrived, and the person who filed it is not the person chasing.
Every firm's reference format is different
And quoting it wrongly means the document is filed against nothing.
A supplementary assessment overwrites the first
In most systems the second report replaces the first, which destroys exactly the history somebody will later want.
What changes
Instructions arrive in one place
The instructing firm records the instruction on the claim, and it appears in your portal. There is no email to lose and no inbox to monitor.
How the engineer portal works →The report lands on the claim
Submitted through your login, filed against the right claim automatically, visible to the instructing firm the moment it arrives.
Chasing stops when the report is visible
Because the firm's own chase rule sees a report has arrived and does not raise the task. The reason you get chased is that nothing told the system otherwise.
You see only what you are instructed on
Which is a protection for both sides — you have no obligation to handle what you can see, and the firm has no exposure from having shown it.
One login, several firms
If three firms instruct you, that is one account with three separate scopes and an explicit picker between them — not three passwords.
What a firm like yours actually runs
Core — engineer instruction, report, valuation, total loss and salvage category are all Core for the instructing firm.
- Portals — the module that gives engineers their own login. Without it, instructions and reports still work — they just travel by email.
Damage is captured as photographs against a view, with a note typed before the shutter. It is not plotted on a vehicle diagram, and there is no generated PDF — the record is the claim itself. Both are worth having and neither is built.
See it against one of your real claims.
Thirty minutes, no slides. Bring a live file and we will run it through the system end to end.